Mallorca Airport Transfer Frequently Asked Questions

If you have sent us a reservation. Please give us a few hours to send you an order confirmation containing additional information and a pdf file with all  transfer details, you do not need to print it.Thank you very much for using our services.

Wenn Sie Ihre Reservierung gesendet.Bitte geben Sie uns ein paar Stunden, um zusätzliche Informationen und eine pdf-Datei mit allen Daten-Transfer für Drucker zu senden. Danke.
 

Si nos ha enviado una reserva. Por favor denos unas horas para tramitarla. Le mandaremos la confirmación con información adicional y un archivo pdf para que pueda imprimirla. Gracias.
Si vous avez soumis une réservation, en quelques heures, nous vous enverrons la confirmation et un fichier pdf avec toutes les informations. Merci.

 

 If my flight is delayed, will the taxi, minivan, minibus or coach, driver wait for me?




Patience and don´t worry about the delay. Our drivers are professionals and are accustomed to.

If you have booked a transfer for more than 4 people.

Please note that the drivers use tachograph, for this reason we can guarantee the waiting, if the flight arrives 30 minutes late, if it is longer than half an hour and the driver can comply with the current regulations, will wait for you, On the other hand, if the driver does not have enough tachograph time due to current regulations, he can not wait. We regret this inconvenience

If my flight is delayed, do I have to pay for the waiting time?

If your flight is delayed there are not additional charge.

What happens if my flight is canceled?



Do not worry about the taxi, has no extra charge. Please, if you wish, make a new reservation or phone us.

What Should I do if my baggage is delayed or lost?



Please do not hesitate to contact us, by calling the telephone number that we provide in the confirm reservation.



Where can I find the driver at the arrival in the airport?

 

Your driver will be waiting at the PMI airport meetingpoint located in the middle of arrivals hall GATE C with your name written on a tablet.


I can not find the taxi driver, what can I do?



Please go to the meeting point located at the middle inside of the airport arrivals hall, and we will find you.




I travel with children.
Do I need any car childseat, booster or car baby seat?



In the booking form you can include all the information for your special needs, we have all kinds of adapters for children travel comfortable and safe.




Can I travel with my pet on the taxi?



Yes, please let us know in the comments section of booking form and we will send you an appropriate vehicle. Important! don’t forget that due to the current regulations, we are forced to transport the animals in an appropriate pet box.

Can I pay by credit card?


Yes, all of our vehicles have this possibility. If you wish to pay by credit card, please let us know in the comments.



What happens if I want to cancel my reservation?




Don’t worry it has no charge, but we would appreciate your report.



How long will the driver wait for me?




If you tell us, the time necessary at no cost. If we don’t receive any notice and you don't answer the telephone, 80'00 minutes after landing the plane, we understand that the service is cancelled.


Can your vehicles carry bikes?



It applies a surcharge of  05'00 € per unit

How many passengers can be transported in a taxi?




Current legislation only allows four passengers at maximum, and without exception. Minivan 1 to 6 passengers, Minibus 10 seater, Minibus 14 seater, Minibus Large 16 seater, Bus 22 seater, Coach 55 seater.

Always private, direct and not shared transfers.

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